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Auxiliar de Credito Y Cobranza

Localidad Primaria: MEXICO CITY, México ID de solicitud de trabajo R24043373 Código Postal 00000
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Descripción de puesto:

Job Summary
This position performs collection responsibilities according to established procedures for various types of customers. He/She impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure. This position manages customer import billing requests and responses. He/She has extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment. This position must have a knowledge of multiple products, services, or business units.

Responsibilities:
  • Provides excellent customer service.
  • Responds to customer inquiries within required service level agreement.
  • Identifies, prioritizes, and resolves complex issues delaying payment.
  • Develops, creates, and analyzes collection and accounts receivable reports.
  • Updates customer and other stakeholder information using various software programs.
  • Monitors and maintains assigned customer accounts.
  • Submits recommendations to write-off account balances.


Qualifications:
  • Bachelor’s Degree or International equivalent - Preferred
  • Bachelor’s Degree or International equivalent in Business or related field - Preferred
  • Proficiency in the use of Microsoft Office products
  • Prior Collections experience
  • Strong organizational and prioritization skills
  • Basic negotiation skills
  • Experience handling objections and gaining commitment - Preferred


Tipo de empleado:

Permanente


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